Customer Information

Track Shipments

Black River Technology uses Air Road Express for domestic shipping and Fedex and DHL for international orders. Once an order has shipped, your tracking number will be sent to the contact on your purchase order. Use the links below to trace your order:

Air Road Express (Domestic Orders) – https://www.airroad.com.au/quick-track/
Fedex – https://www.fedex.com/en-au/tracking.html
DHL – http://www.dhl.com.au/en/express/tracking/tracking_tools.html

Refund Policy

All new-sealed equipment is guaranteed by Black River Technology with a 12-month return-to-base warranty. Unless otherwise specified refurbished and used equipment is covered by our RTB warranty for 3 months from delivery with different service packages available to extend the warranty duration. Equipment sold “As-Is” includes no warranty and is purchased with an understanding the equipment has not been tested. All licenses and manufacturer service packs are non-refundable.